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ETRM Production Support Services -RightAngle, Endur, Aligne

Most downstream energy leaders we speak with are stuck in the same loop.

Not because they lack tools.Not because they lack talent.

But because their systems don’t remember.

This is one of the biggest challenges in ETRM production support — especially for RightAngle, Endur, and Aligne environments.


The Reality of ETRM Production Support


Most ETRM production support teams are stuck in a loop:

Break → Fix → Forget → Repeat

An issue hits production.

An SME spends hours debugging.

A fix is deployed.

The knowledge disappears.

This is not a support problem.

This is a system memory problem.


What Breaks in ETRM Production Support

In energy trading and refinery environments, production issues rarely happen in isolation.

They typically impact the full lifecycle:

  • Trade capture

  • Scheduling & logistics

  • Movements & actualization

  • Inventory reconciliation

  • Blending

  • Pricing (Argus / Platts)

  • Settlement & invoicing

  • SAP posting & accounting

Most issues surface in:

Settlement, inventory, and SAP during releases

Not during functional testing.


Why Traditional ETRM Support Models Fail

Most ETRM support vendors focus on:

  • Ticket closure

  • SLA-based support

  • Incident resolution

But they don’t solve:

  • Repeated production issues

  • Lack of root cause traceability

  • No link between incidents and testing

  • Manual regression testing

  • SME-dependent knowledge

As ETRM environments grow more complex — especially with multiple systems and integrations — these gaps become critical to operations.


Introducing TradeX — Incident Intelligence for ETRM Systems

TradeX is Elevon Global Tech’s intelligence layer built specifically for ETRM production support.

It connects:

  • Production support

  • Business analysis

  • QA testing

  • Automation

Into one system.

1. Ingest — Capture Production Incidents

TradeX integrates with:

  • Jira

  • ServiceNow

  • Azure DevOps

And converts tickets into structured intelligence:

  • Business flows

  • Failure triggers

  • Impacted systems

2. Map — Understand Full Lifecycle Impact

TradeX maps how issues propagate across:

Trade → Movement → Inventory → Settlement → SAP

Example:

  • A logistics issue → impacts settlement

  • A pricing failure → impacts invoicing

  • A config change → impacts SAP postings

3. Prevent — Build Regression & Automation Guardrails

Every production issue becomes:

  • Test scenarios

  • Regression cases

  • Automation candidates

👉 Over time, TradeX builds a self-learning regression system


Our ETRM Production Support Services

At Elevon Global Tech, we go beyond traditional support.

We provide ETRM change safety across the full lifecycle.

Production Support

  • Trade capture & pricing issues

  • Scheduling & logistics failures

  • Movement & actualization issues

  • Inventory reconciliation

  • Blending & refinery accounting

  • Settlement & invoicing

  • SAP integration support

  • Interface monitoring (pipeline, terminal, pricing)

  • Month-end close support

Business Analysis (ETRM)

  • End-to-end process mapping

  • Impact analysis for upgrades & changes

  • Integration mapping

  • Requirement → test case generation

  • UAT scenario design

QA Testing & Automation

  • SIT / UAT / regression testing

  • Tosca automation

  • End-to-end lifecycle validation

  • Financial accuracy validation

  • Automated regression packs

Platforms We Support

  • ION RightAngle

  • Openlink Endur

  • Aligne

  • SAP (IS-Oil / S4)

  • Pricing systems (Argus / Platts)

  • Terminal & pipeline systems

What Makes Elevon Different

We are not a traditional ETRM support company.

👉 We are a change safety partner for trading systems


Key Differentiators

  • Incident → Test Case → Automation mapping

  • Lifecycle-based validation (not module-based)

  • Reduced SME dependency

  • Faster root cause analysis

  • Automated regression coverage

  • Prevention-first approach

Use Cases

ETRM System Upgrades

Prevent settlement, inventory, and SAP breakages during upgrades

Production Stabilization

Reduce recurring incidents and improve operational reliability

Integration Changes

Ensure pricing, logistics, and SAP integrations don’t fail post-change

Month-End Stability

Avoid last-minute reconciliation issues and financial mismatches

Supported Industries

  • Oil & Gas Trading

  • Refining & Downstream

  • LNG & Commodities

  • Energy Trading Firms

If It Broke Once, It Should Never Break Again

That’s the philosophy behind TradeX.

Instead of reacting to production issues, we help teams:

  • Learn from every incident

  • Build system intelligence

  • Prevent repeat failures

Book a TradeX Demo

If your ETRM system is experiencing:

  • Repeated production issues

  • Settlement or SAP failures

  • Painful upgrades

  • High SME dependency


👉 Book a demo and see how TradeX prevents recurring issues.

TradeX converts production incidents into knowledge, test cases, and automation — so the same issue does not happen again.
ETRM Production Support


Whether you are running RightAngle, Aligne, or Endur, we ensure that if a business flow broke once, it stays protected forever.

Proven Impact

  • Reduce recurring production incidents by up to 40%

  • 50–60% faster root cause analysis

  • 70% automated regression coverage (over time)

  • 30–40% reduced SME dependency

If your team is dealing with:

  • Repeated production issues

  • Painful upgrades

  • Settlement / SAP instability

Send us 2–3 recent production incidents.

We’ll show you:

👉 What broke

👉 Why it broke

👉 What will break next

—and how to prevent it.




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